Our Promise
We want you to love every piece from Zimal Wear. If your order doesn't fit right or meet your expectations, you can request a return or exchange within 7 days of delivery — no questions asked.
Return Conditions
- Items must be unworn and unwashed with all original tags attached.
- Products must be in their original packaging (polybag or box).
- Return requests must be raised within 7 days of receiving your order.
- Sale items and accessories (belts, wallets) are exchange-only, not refundable.
- Alterations or custom-tailored items cannot be returned.
How to Return
- Step 1: Message us on WhatsApp at +92 314 1481955 with your order number and reason.
- Step 2: Our team will confirm eligibility and arrange a pickup via TCS or Leopards.
- Step 3: Pack the item securely in its original packaging.
- Step 4: Hand over the package to the courier when they arrive.
Refund Process
Bank Transfer
5–7 business days after inspection
COD Orders
Refund via direct bank transfer
Exchanges
New piece dispatched within 3 days
For Cash on Delivery (COD) orders, refunds are processed via bank transfer to your provided account details. Please allow 5–7 business days after we receive and inspect the returned item.
Need Help?
Our team is available Monday – Saturday, 10 AM – 8 PM (PKT). Reach us on WhatsApp at +92 314 1481955 or email orders@zimalwear.shop.
